PhD and MSc Theses

PhD and MSc Theses, since 1988

Advisor Full Professor Rafaeli Anat
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No of theses 57
Department Industrial Engineering and Management
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Student's Name Graduation Year Degree Abstracts Research Name
Nava Michael-Tsabari 2015 PhD Abstracts "We are like Family" – Introducing the Kin Climate (KC) and its Influence on Profitability; Turnover and Growth
Dorit Efrat-Treister 2014 PhD Abstracts Hospital Aggression: A Multi-Cultural Perspective
Arik Cheshin 2012 PhD Abstracts Encountering Other's Anger in the Workplace: The Hospital Case
Shy Ravid 2012 PhD Abstracts The use of project management tools and techniques and its contribution to team shared understanding and project outcomes
Nira Munichor 2008 PhD Abstracts Customer Reactions to Telephone Waiting: The Effects of Sense of Progress, Sense of Control and Proximity to Service
Iris Vilnai-Yavetz 2002 PhD Abstracts Relating the Physical Environment to the Interaction Script of Customers and Service Providers
Galia Bar 2018 MSc Abstracts "#YourServiceSucks": Apologies in Online Text-Based Customer Service Interactions
Monika Westphal 2018 MSc Abstracts An Experimental Study of Customer Patience and Abandonment in Online Customer Service
Eliyahu Aizner 2017 MSc Abstracts Maybe Others in My Situation but Not Me! Discrepancies between Self and Other in Rewarding Customer Anger
Shelly Ashtar 2017 MSc Abstracts The Effect of Customer Emotion and Work Demands on Employee Unscheduled Breaks: An Investigation of Chat-Based Customer Service
Daniel Altman 2017 MSc Abstracts Modeling Employee Behavioral Reactions to Emotions Expressed by Customers: A Non-obtrusive Examination of Customer Service Employee Behavior
David Spivak 2017 MSc Abstracts The Effect of Emotion Exchanges on Customer Satisfaction in Online Text-Based Customer Service
Yakov Rosenfeld 2016 MSc Abstracts Expression of Mixed Emotions in Employee Communication in an Organzational Social Network: An Automated Text Analysis Approach
Yael Shababo 2014 MSc Abstracts Medical Staff's Attitudes and Reactions towards Patients and Escorts' Aggression
Hadar Moriah 2012 MSc Abstracts When Explanations Backfire: a Field Experiment on the Influence of Explanations on Justice and Aggression in the Emergency-Room
Keren Rubin 2012 MSc Abstracts Exploring Envy: It's Antecedents, Consequences, and how Self Esteem Influences Envy Dynamics
Hadar Nesher-Shoshan 2011 MSc Abstracts Burnout and Aggression in a Hospital Setting
Ella Glikson 2010 MSc Abstracts When is Anger Rewarded? The Role of Displayed Anger Intensity, Justification and Organizational Policy
Shira Agasi 2010 MSc Abstracts The Effect of Physician-Patient Communication on Hospital Aggression
Sonya Stutman 2010 MSc Abstracts The Positivity Bias in Memory for Negative Emotions: The Moderating Effect Event Present Relevance and Recalled Event Appraisals
Jacob Friedland 2009 MSc Abstracts Apologies of Customer Service Representatives: The Dynamics of Apologizing to Different Types of Customers' Anger
Orit Cohen 2009 MSc Abstracts The Effect of Agent's Anger Expressions on Target's Emotion and Performance
Hila Gabay 2009 MSc Abstracts The Role of Empathy: How Individual Differences in Empathy Moderate the Effect of Encountered Anger on Job Performance
Yael Leshem Weiss 2009 MSc Abstracts The Effect of Waiting Time Information and Subjective Goal Importance on Customer Satisfaction :A Field Study in a Costomer Service Call Center
Sharon Lubasz 2009 MSc Abstracts The Influence of Others' Emotions on Performance: A Question of Valence Versus Arousal
Liad Weiss 2008 MSc Abstracts Distance from or Progress toward Receiving a Telephone Service? Customer Reactions to Telephone Waiting Queue Designs
Keren Mangobi 2008 MSc Abstracts Queues: Fairness, Emotions and a Bit of Math
Arik Cheshin 2008 MSc Abstracts Affect in Virtual Teams: Contagion, and Performance
Lee Leshem 2008 MSc Abstracts Multicultural Work Teams and Situation Strength: Effects on Team Performance, Emotional Exhaustion and Team Processes
Roy Israely 2008 MSc Abstracts Emotions in Virtual Teams: Efficacy Beliefs and Performance
Elina Akselrod 2007 MSc Abstracts The Relationship between the Work Environment and Burnout and Satisfaction among Health Service Receptionists
Shy Ravid 2007 MSc Abstracts Anger and Power: A Multi-Culture Comparison of Anger Expressions in a Global Economy
Dorit Efrat-Treister 2007 MSc Abstracts Other People's Emotion and Individual Performance in Creative and Analytic Tasks: The Bright and Dark Sides of Anger
Rellie Derfler 2007 MSc Abstracts The Effects of Encounters with Angry Customers on Employee Performance, Cognitive Abilities and Emotional Exhaustion: A Simulation Study
Nili Vinner 2007 MSc Abstracts Quality of Service, Customer Satisfaction or Personal Preference for a Quality Product – what will Increase Customer Loyalty? Study of Research of Customer
Ravit Rozilio 2006 MSc Abstracts Emotion Regulation and Cognitive Performance: The Cost of Being Nice to Others Who are Anrgy
Yael Sagy 2005 MSc Abstracts The Effects of Symbols on Trust and Compliance
Idit Avivi-Bechar 2005 MSc Abstracts Organizational Emphases in Performance Evaluation as Predictors of Perceptions of Justice, Emotion and Leaving
Lital Zilberman-Ziklik 2005 MSc Abstracts Customer Orientation Behaviors of Telephone Service Employess
Ofra Ziv 2005 MSc Abstracts The Relationship between Aesthetics, Enjoyment and Trust in E-Commerce Web Sites
Hadass Admon 2005 MSc Abstracts The Big Brother and Justice Perception: Electronic Performance Monitoring, Procedural Justice Perceptions and Performance in Customer- Service Work
Nurit Zahavi-Riechstein 2005 MSc Abstracts The Relationship between Politeness, Expressiveness and Special Requests of Customers
Taly Fiegenbaum 2004 MSc Abstracts Anger, Guilt and Promotion Decisions: A Cross-Cultural Perspective
Avishag Spillinger 2004 MSc Abstracts The Impact of Risk Perception and Level of Trust on Buying Decision in E-commerce
Noga Prat 2004 MSc Abstracts Anger and Promotion Opportunities in Organizations
Caroline Zeira 2004 MSc Abstracts The Effect of Task Difficulty and Electronic performance Monitoring on the Emotions and performance of Call Center Representatives
Nira Munichor 2004 MSc Abstracts Telephone Waiting and Caller Reactions
Shir Ahuvia 2004 MSc Abstracts Navigation Learning in Automated Systems: A Comparison of Methods for Keeping the Operator "in the Loop"
Efrat Kedmi Shahar 2004 MSc Abstracts Irritation in Waiting Lines: Tha Influence of Queue Design
Adva Markus 2004 MSc Abstracts The Effect of Emotion on Perceived Promotion in Organizations
Keren Kohn 2003 MSc Abstracts The Effect of Filling Waiting Time on Customer's Reactions Services Settings
Hadas Yafe 2003 MSc Abstracts The Restaurant Problem
Techiya Ramati 2002 MSc Abstracts The Influence of the Appearance of Service Providers on the Affect and Interaction Tendencies of Customers
Orit Perry 2002 MSc Abstracts Frequent Probabilistic Punishment in Law Enforcement
Daniel Fruchter 2002 MSc Abstracts Symbolism of the Reception Area of an Organization as an Instrument for Implementing Quality Service as an Organizational Goal
Keren Haber 2001 MSc The Effects of Queue Structure on Queuers' Emotional Reactions
Shaked Gilboa 2001 MSc Relating Store Environment and Individual Perspective as Consumer or Service Provider to Emotions and Behavior