{"id":5950,"date":"2024-11-19T09:35:25","date_gmt":"2024-11-19T09:35:25","guid":{"rendered":"https:\/\/grad-new.web3dev.technion.ac.il\/?page_id=5950"},"modified":"2025-03-10T10:18:08","modified_gmt":"2025-03-10T10:18:08","slug":"handling-students-complaints","status":"publish","type":"page","link":"https:\/\/graduate.technion.ac.il\/en\/handling-students-complaints\/","title":{"rendered":"Student complaints\u2019 procedures"},"content":{"rendered":"
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Student complaints\u2019 procedures<\/span><\/strong><\/h1>\n<\/header>\n
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\nStudent Complaints Ombudsman<\/strong><\/span><\/h2>\n

Students who experience academic or administrative problems and feel that they have been wronged may contact the appropriate agencies to address their problem. <\/span><\/p>\n

Following are details regarding the process:<\/span><\/p>\n

It is recommended to contact the Jacobs Graduate School Academic Secretary, who will direct the complaint to the appropriate party (the teacher, the department GS coordinator, Vice Dean or Dean, Student Accounts, Security Officer, etc.). If the problem is not resolved, the student write to the Dean of the Jacobs Graduate School, with supporting documents. If the Jacobs Graduate School Dean will decide it is needed, an appointment with be scheduled.<\/span><\/p>\n

If all the options have been exhausted without a satisfactory, the complaint may be referred by attaching relevant documents to the Commissioner for Student Complaints as explained below:<\/span><\/p>\n

(Note: A complaint that was not dealt with as detailed above, will be returned to the student without treatment).<\/span><\/p>\n