| Student’s Name |
Graduation Year |
Degree |
Abstracts |
Research Name |
| Westphal Monika |
2022 |
PhD |
Abstracts |
Information Transparency: Promoting Understanding of Organizational Processes |
| Altman Daniel |
2022 |
PhD |
Abstracts |
Emotional Load in Service Systems: Definition and Examination of the Effects of Emotional Load on Employee Performance |
| Ashtar Shelly |
2021 |
PhD |
Abstracts |
Affective Displays in Service Interactions |
| Ishai Ron |
2019 |
PhD |
Abstracts |
Degree of Closure Following Resolution and Post Conflict Intentions: A New Perspective and New Scales for Conflict Resolution |
| Michael-Tsabari Nava |
2015 |
PhD |
Abstracts |
“We are like Family” – Introducing the Kin Climate (KC) and its Influence on Profitability; Turnover and Growth |
| Efrat-Treister Dorit |
2014 |
PhD |
Abstracts |
Hospital Aggression: A Multi-Cultural Perspective |
| Ravid Shy |
2012 |
PhD |
Abstracts |
The use of project management tools and techniques and its contribution to team shared understanding and project outcomes |
| Cheshin Arik |
2012 |
PhD |
Abstracts |
Encountering Other’s Anger in the Workplace: The Hospital Case |
| Munichor Nira |
2008 |
PhD |
Abstracts |
Customer Reactions to Telephone Waiting: The Effects of Sense of Progress, Sense of Control and Proximity to Service |
| Vilnai-Yavetz Iris |
2002 |
PhD |
Abstracts |
Relating the Physical Environment to the Interaction Script of Customers and Service Providers |
| Arbel Groissman Nelly |
2024 |
MSc |
Abstracts |
Apology Accepted: How Features of an Apology and Features of a Healthcare Failure Affect the Likelihood of a Malpractice Lawsuit |
| Khoury Rani |
2023 |
MSc |
Abstracts |
Analysis of Digital Internal Organizational Communication and its Relationship with Organizational Growth |
| Ezer Adi |
2023 |
MSc |
Abstracts |
Investigating the Core Meaning of Curiosity and its Relation to Creativity, Intelligence, and Personal Factors |
| Shaulov Alina |
2020 |
MSc |
Abstracts |
The Doble-Edged Sword of Informing Patients about the Progress of their Treatments: It’s Effect on Empowerment and Emotions of Medical Staff |
| Westphal Monika |
2018 |
MSc |
Abstracts |
An Experimental Study of Customer Patience and Abandonment in Online Customer Service |
| Bar Galia |
2018 |
MSc |
Abstracts |
“#YourServiceSucks”: Apologies in Online Text-Based Customer Service Interactions |
| Spivak David |
2017 |
MSc |
Abstracts |
The Effect of Emotion Exchanges on Customer Satisfaction in Online Text-Based Customer Service |
| Ashtar Shelly |
2017 |
MSc |
Abstracts |
The Effect of Customer Emotion and Work Demands on Employee Unscheduled Breaks: An Investigation of Chat-Based Customer Service |
| Altman Daniel |
2017 |
MSc |
Abstracts |
Modeling Employee Behavioral Reactions to Emotions Expressed by Customers: A Non-obtrusive Examination of Customer Service Employee Behavior |
| Aizner Eliyahu |
2017 |
MSc |
Abstracts |
Maybe Others in My Situation but Not Me! Discrepancies between Self and Other in Rewarding Customer Anger |
| Rosenfeld Yakov |
2016 |
MSc |
Abstracts |
Expression of Mixed Emotions in Employee Communication in an Organzational Social Network: An Automated Text Analysis Approach |
| Shababo Yael |
2014 |
MSc |
Abstracts |
Medical Staff’s Attitudes and Reactions towards Patients and Escorts’ Aggression |
| Rubin Keren |
2012 |
MSc |
Abstracts |
Exploring Envy: It’s Antecedents, Consequences, and how Self Esteem Influences Envy Dynamics |
| Moriah Hadar |
2012 |
MSc |
Abstracts |
When Explanations Backfire: a Field Experiment on the Influence of Explanations on Justice and Aggression in the Emergency-Room |
| Nesher-Shoshan Hadar |
2011 |
MSc |
Abstracts |
Burnout and Aggression in a Hospital Setting |
| Agasi Shira |
2010 |
MSc |
Abstracts |
The Effect of Physician-Patient Communication on Hospital Aggression |
| Glikson Ella |
2010 |
MSc |
Abstracts |
When is Anger Rewarded? The Role of Displayed Anger Intensity, Justification and Organizational Policy |
| Stutman Sonya |
2010 |
MSc |
Abstracts |
The Positivity Bias in Memory for Negative Emotions: The Moderating Effect Event Present Relevance and Recalled Event Appraisals |
| Gabay Hila |
2009 |
MSc |
Abstracts |
The Role of Empathy: How Individual Differences in Empathy Moderate the Effect of Encountered Anger on Job Performance |
| Cohen Orit |
2009 |
MSc |
Abstracts |
The Effect of Agent’s Anger Expressions on Target’s Emotion and Performance |
| Lubasz Sharon |
2009 |
MSc |
Abstracts |
The Influence of Others’ Emotions on Performance: A Question of Valence Versus Arousal |
| Friedland Jacob |
2009 |
MSc |
Abstracts |
Apologies of Customer Service Representatives: The Dynamics of Apologizing to Different Types of Customers’ Anger |
| Leshem Weiss Yael |
2009 |
MSc |
Abstracts |
The Effect of Waiting Time Information and Subjective Goal Importance on Customer Satisfaction :A Field Study in a Costomer Service Call Center |
| Cheshin Arik |
2008 |
MSc |
Abstracts |
Affect in Virtual Teams: Contagion, and Performance |
| Leshem Lee |
2008 |
MSc |
Abstracts |
Multicultural Work Teams and Situation Strength: Effects on Team Performance, Emotional Exhaustion and Team Processes |
| Weiss Liad |
2008 |
MSc |
Abstracts |
Distance from or Progress toward Receiving a Telephone Service? Customer Reactions to Telephone Waiting Queue Designs |
| Mangobi Keren |
2008 |
MSc |
Abstracts |
Queues: Fairness, Emotions and a Bit of Math |
| Israely Roy |
2008 |
MSc |
Abstracts |
Emotions in Virtual Teams: Efficacy Beliefs and Performance |
| Ravid Shy |
2007 |
MSc |
Abstracts |
Anger and Power: A Multi-Culture Comparison of Anger Expressions in a Global Economy |
| Efrat-Treister Dorit |
2007 |
MSc |
Abstracts |
Other People’s Emotion and Individual Performance in Creative and Analytic Tasks: The Bright and Dark Sides of Anger |
| Akselrod Elina |
2007 |
MSc |
Abstracts |
The Relationship between the Work Environment and Burnout and Satisfaction among Health Service Receptionists |
| Vinner Nili |
2007 |
MSc |
Abstracts |
Quality of Service, Customer Satisfaction or Personal Preference for a Quality Product – what will Increase Customer Loyalty? Study of Research of Customer |
| Derfler Rellie |
2007 |
MSc |
Abstracts |
The Effects of Encounters with Angry Customers on Employee Performance, Cognitive Abilities and Emotional Exhaustion: A Simulation Study |
| Rozilio Ravit |
2006 |
MSc |
Abstracts |
Emotion Regulation and Cognitive Performance: The Cost of Being Nice to Others Who are Anrgy |
| Admon Hadass |
2005 |
MSc |
Abstracts |
The Big Brother and Justice Perception: Electronic Performance Monitoring, Procedural Justice Perceptions and Performance in Customer- Service Work |
| Ziv Ofra |
2005 |
MSc |
Abstracts |
The Relationship between Aesthetics, Enjoyment and Trust in E-Commerce Web Sites |
| Sagy Yael |
2005 |
MSc |
Abstracts |
The Effects of Symbols on Trust and Compliance |
| Avivi-Bechar Idit |
2005 |
MSc |
Abstracts |
Organizational Emphases in Performance Evaluation as Predictors of Perceptions of Justice, Emotion and Leaving |
| Zahavi-Riechstein Nurit |
2005 |
MSc |
Abstracts |
The Relationship between Politeness, Expressiveness and Special Requests of Customers |
| Zilberman-Ziklik Lital |
2005 |
MSc |
Abstracts |
Customer Orientation Behaviors of Telephone Service Employess |
| Spillinger Avishag |
2004 |
MSc |
Abstracts |
The Impact of Risk Perception and Level of Trust on Buying Decision in E-commerce |
| Prat Noga |
2004 |
MSc |
Abstracts |
Anger and Promotion Opportunities in Organizations |
| Ahuvia Shir |
2004 |
MSc |
Abstracts |
Navigation Learning in Automated Systems: A Comparison of Methods for Keeping the Operator “in the Loop” |
| Fiegenbaum Taly |
2004 |
MSc |
Abstracts |
Anger, Guilt and Promotion Decisions: A Cross-Cultural Perspective |
| Munichor Nira |
2004 |
MSc |
Abstracts |
Telephone Waiting and Caller Reactions |
| Markus Adva |
2004 |
MSc |
Abstracts |
The Effect of Emotion on Perceived Promotion in Organizations |
| Kedmi Shahar Efrat |
2004 |
MSc |
Abstracts |
Irritation in Waiting Lines: Tha Influence of Queue Design |
| Zeira Caroline |
2004 |
MSc |
Abstracts |
The Effect of Task Difficulty and Electronic performance Monitoring on the Emotions and performance of Call Center Representatives |
| Yafe Hadas |
2003 |
MSc |
Abstracts |
The Restaurant Problem |
| Kohn Keren |
2003 |
MSc |
Abstracts |
The Effect of Filling Waiting Time on Customer’s Reactions Services Settings |
| Ramati Techiya |
2002 |
MSc |
Abstracts |
The Influence of the Appearance of Service Providers on the Affect and Interaction Tendencies of Customers |
| Fruchter Daniel |
2002 |
MSc |
Abstracts |
Symbolism of the Reception Area of an Organization as an Instrument for Implementing Quality Service as an Organizational Goal |
| Perry Orit |
2002 |
MSc |
Abstracts |
Frequent Probabilistic Punishment in Law Enforcement |
| Gilboa Shaked |
2001 |
MSc |
|
Relating Store Environment and Individual Perspective as Consumer or Service Provider to Emotions and Behavior |
| Haber Keren |
2001 |
MSc |
|
The Effects of Queue Structure on Queuers’ Emotional Reactions |
