PhD and MSc Theses
PhD and MSc Theses, since 1988
| Student’s Name |
Graduation Year |
Degree |
Abstracts |
Research Name |
| Westphal Monika |
2022 |
PhD |
Abstracts |
Information Transparency: Promoting Understanding of Organizational Processes |
| Altman Daniel |
2022 |
PhD |
Abstracts |
Emotional Load in Service Systems: Definition and Examination of the Effects of Emotional Load on Employee Performance |
| Castellanos Antonio |
2022 |
PhD |
Abstracts |
Uncertainty in Service Systems: Performance Measure Estimation and Optimization Methods for Contact Centers with Information Uncertainty |
| Ashtar Shelly |
2021 |
PhD |
Abstracts |
Affective Displays in Service Interactions |
| Carmeli Nitzan |
2021 |
PhD |
Abstracts |
Data-Based Resource-View of Service Networks: Performance Analysis, Delay Prediction and Asymptotics |
| Kohn Matias |
2023 |
MSc |
Abstracts |
The Impact of Procedural and Distributive Justice on Patient Flow in Hospitals |
| Landa Lior |
2021 |
MSc |
Abstracts |
The Reactive Hidden Markov Model: Real-Time Estimation of Customer Satisfaction in Contact Centers |
| Westphal Monika |
2018 |
MSc |
Abstracts |
An Experimental Study of Customer Patience and Abandonment in Online Customer Service |
| Xie Yueming |
2017 |
MSc |
Abstracts |
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value and Service Level |
| Ashtar Shelly |
2017 |
MSc |
Abstracts |
The Effect of Customer Emotion and Work Demands on Employee Unscheduled Breaks: An Investigation of Chat-Based Customer Service |
| Altman Daniel |
2017 |
MSc |
Abstracts |
Modeling Employee Behavioral Reactions to Emotions Expressed by Customers: A Non-obtrusive Examination of Customer Service Employee Behavior |
| Zeitler Tali |
2017 |
MSc |
Abstracts |
How to Utilize Callbacks: Time-Varying Queues with a Call Back Option |
