PhD and MSc Theses

PhD and MSc Theses, since 1988

Advisor Dr. Galit Yom-Tov
Advisor's Email gality@technion.ac.il
No of theses 5
Department Industrial Engineering and Management
Department Web Site iew3.technion.ac.il
Student's Name Graduation Year Degree Abstracts Research Name
Westphal Monika 2018 MSc Abstracts An Experimental Study of Customer Patience and Abandonment in Online Customer Service
Xie Yueming 2017 MSc Abstracts An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value and Service Level
Ashtar Shelly 2017 MSc Abstracts The Effect of Customer Emotion and Work Demands on Employee Unscheduled Breaks: An Investigation of Chat-Based Customer Service
Altman Daniel 2017 MSc Abstracts Modeling Employee Behavioral Reactions to Emotions Expressed by Customers: A Non-obtrusive Examination of Customer Service Employee Behavior
Zeitler Tali 2017 MSc Abstracts How to Utilize Callbacks: Time-Varying Queues with a Call Back Option