PhD and MSc Theses

PhD and MSc Theses, since 1988

Advisor ASSOCIATE PROF. Galit Yom-Tov
Advisor's Email gality@technion.ac.il
No of theses 12
Department Data and Decision Sciences
Department Web Site iew3.technion.ac.il
Student's Name Graduation Year Degree Abstracts Research Name
Castellanos Antonio 2022 PhD Abstracts Uncertainty in Service Systems: Performance Measure Estimation and Optimization Methods for Contact Centers with Information Uncertainty
Ashtar Shelly 2021 PhD Abstracts Affective Displays in Service Interactions
Carmeli Nitzan 2021 PhD Abstracts Data-Based Resource-View of Service Networks: Performance Analysis, Delay Prediction and Asymptotics
Westphal Monika 2022 PhD Abstracts Information Transparency: Promoting Understanding of Organizational Processes
Altman Daniel 2022 PhD Abstracts Emotional Load in Service Systems: Definition and Examination of the Effects of Emotional Load on Employee Performance
Kohn Matias 2023 MSc Abstracts The Impact of Procedural and Distributive Justice on Patient Flow in Hospitals
Landa Lior 2021 MSc Abstracts The Reactive Hidden Markov Model: Real-Time Estimation of Customer Satisfaction in Contact Centers
Westphal Monika 2018 MSc Abstracts An Experimental Study of Customer Patience and Abandonment in Online Customer Service
Xie Yueming 2017 MSc Abstracts An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value and Service Level
Ashtar Shelly 2017 MSc Abstracts The Effect of Customer Emotion and Work Demands on Employee Unscheduled Breaks: An Investigation of Chat-Based Customer Service
Altman Daniel 2017 MSc Abstracts Modeling Employee Behavioral Reactions to Emotions Expressed by Customers: A Non-obtrusive Examination of Customer Service Employee Behavior
Zeitler Tali 2017 MSc Abstracts How to Utilize Callbacks: Time-Varying Queues with a Call Back Option