PhD and MSc Theses

Advisor	Dr. Yom-Tov Galit
Advisor's Email	gality@technion.ac.il
No of theses	5
Department	Industrial Engineering and Management
Department Web Site	iew3.technion.ac.il

Student's Name	Graduation Year	Degree	Abstracts	Research Name
Monika Westphal	2018	MSc	Abstracts	An Experimental Study of Customer Patience and Abandonment in Online Customer Service
Tali Zeitler	2017	MSc	Abstracts	How to Utilize Callbacks: Time-Varying Queues with a Call Back Option
Yueming Xie	2017	MSc	Abstracts	An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value and Service Level
Shelly Ashtar	2017	MSc	Abstracts	The Effect of Customer Emotion and Work Demands on Employee Unscheduled Breaks: An Investigation of Chat-Based Customer Service
Daniel Altman	2017	MSc	Abstracts	Modeling Employee Behavioral Reactions to Emotions Expressed by Customers: A Non-obtrusive Examination of Customer Service Employee Behavior