PhD and MSc Theses
PhD and MSc Theses, since 1988
Student's Name |
Graduation Year |
Degree |
Abstracts |
Research Name |
Westphal Monika |
2018 |
MSc |
Abstracts |
An Experimental Study of Customer Patience and Abandonment in Online Customer Service |
Zeitler Tali |
2017 |
MSc |
Abstracts |
How to Utilize Callbacks: Time-Varying Queues with a Call Back Option |
Altman Daniel |
2017 |
MSc |
Abstracts |
Modeling Employee Behavioral Reactions to Emotions Expressed by Customers: A Non-obtrusive Examination of Customer Service Employee Behavior |
Ashtar Shelly |
2017 |
MSc |
Abstracts |
The Effect of Customer Emotion and Work Demands on Employee Unscheduled Breaks: An Investigation of Chat-Based Customer Service |
Xie Yueming |
2017 |
MSc |
Abstracts |
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value and Service Level |